The effect of work climate on critical employee and customer outcomes: An employee-level analysis

Author： Yoon Mahn Hee   Beatty Sharon E.   Suh Jaebeom  

Publisher： Emerald Group Publishing Ltd

ISSN： 0956-4233

Source： International Journal of Service Industry Management, Vol.12, Iss.5, 2001-12, pp. : 500-521

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