Robust customer satisfaction model using QFD

By Shil Nikhil Chandra   Ali M. Ameer   Paiker Nafize Rabbani  

International Journal of Productivity and Quality Management, Vol. 6, Iss. 1, 2010-07 ,pp. : 112-136

Inderscience Publishers

Access to resources Recommend Favorite

Customer satisfaction using QFD: an e-banking case

By González Marvin E   Quesada Gioconda   Picado Federico   Eckelman Carl A  

Managing Service Quality, Vol. 14, Iss. 4, 2004-04 ,pp. : 317-330

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

Customer-driven breakthroughs using QFD and policy deployment

By Walker Mike  

Management Decision, Vol. 40, Iss. 3, 2002-04 ,pp. : 248-256

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

Customer-driven product planning using conjoint analysis and QFD ANP methodology

By Subbaiah K. Venkata   Prasad K.G. Durga   Rao K. Narayana  

International Journal of Productivity and Quality Management, Vol. 7, Iss. 3, 2011-03 ,pp. : 374-394

Inderscience Publishers

Access to resources Recommend Favorite

Customer satisfaction measurement and analysis using six sigma

By Behara Ravi S   Fontenot Gwen F   Gresham Alicia  

International Journal of Quality & Reliability Management, Vol. 12, Iss. 3, 1995-03 ,pp. : 9-18

Emerald Group Publishing Ltd

Access to resources Recommend Favorite