TQM and QFD: exploiting a customer complaint management system

Author: Bosch Verónica González   Enríquez Francisco Tamayo  

Publisher: Emerald Group Publishing Ltd

ISSN: 0265-671X

Source: International Journal of Quality & Reliability Management, Vol.22, Iss.1, 2005-01, pp. : 30-37

Disclaimer: Any content in publications that violate the sovereignty, the constitution or regulations of the PRC is not accepted or approved by CNPIEC.

Previous Menu Next

Abstract