Total quality management (TQM) in self-financed technical institutions: A quality function deployment (QFD) and force field analysis approach

Author： Thakkar Jitesh Deshmukh S.G. Shastree Anil

Publisher： Emerald Group Publishing Ltd

ISSN： 0968-4883

Source： Quality Assurance in Education, Vol.14, Iss.1, 2006-01, pp. : 54-74

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