The antecedents of relationship quality in Malaysia and New Zealand

Author： Ndubisi Nelson Oly   Khoo-Lattimore Catheryn   Yang Lin   Capel Celine Marie  

Publisher： Emerald Group Publishing Ltd

ISSN： 0265-671X

Source： International Journal of Quality & Reliability Management, Vol.28, Iss.2, 2011-01, pp. : 233-248

Disclaimer: Any content in publications that violate the sovereignty, the constitution or regulations of the PRC is not accepted or approved by CNPIEC.

Previous Menu Next

Abstract

Related content

Relationship quality antecedents: the Malaysian retail banking perspective

By Ndubisi Nelson Oly  

International Journal of Quality & Reliability Management, Vol. 24, Iss. 8, 2007-09 ,pp. : 829-845

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

Antecedents and consequences of relationship quality in athletic services

By Athanasopoulou Pinelopi  

Managing Service Quality, Vol. 18, Iss. 5, 2008-09 ,pp. : 479-495

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

The relationship between quality improvement and firms' productivity in Malaysia

By Zailani Suhaiza   Wahid Nabsiah Abdul   Premkumar Rajagopal   Sathasivam M.  

International Journal of Productivity and Quality Management, Vol. 2, Iss. 3, 2007-02 ,pp. : 347-364

Inderscience Publishers

Access to resources Recommend Favorite

Total quality: the New Zealand way

By Batley T. W.  

Total Quality Management, Vol. 10, Iss. 4-5, 1999-07 ,pp. : 435-438

Routledge Ltd

Access to resources Recommend Favorite

Relationship-specific antecedents of customer involvement in new product development

By Ritter Thomas   Walter Achim  

International Journal of Technology Management, Vol. 26, Iss. 5-6, 2003-09 ,pp. : 482-501

Inderscience Publishers

Access to resources Recommend Favorite