Bank Service Quality (BSQ) Index: An indicator of service performance

Author: Abdullah Firdaus   Suhaimi Rosita   Saban Gluma   Hamali Jamil  

Publisher: Emerald Group Publishing Ltd

ISSN: 0265-671X

Source: International Journal of Quality & Reliability Management, Vol.28, Iss.5, 2011-05, pp. : 542-555

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Abstract