Measuring service quality of conventional and Islamic banks: a comparative analysis

Author: Taap Manshor Amat   Chong Siong Choy   Kumar Mukesh   Fong Tat Kee  

Publisher: Emerald Group Publishing Ltd

ISSN: 0265-671X

Source: International Journal of Quality & Reliability Management, Vol.28, Iss.8, 2011-09, pp. : 822-840

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Abstract