Customer perceived service quality and loyalty in Islamic banks

By Kashif Muhammad   Rehman Mohsin Abdur   Pileliene Lina  

The TQM Journal, Vol. 28, Iss. 1, 2016-01 ,pp. : 62-78

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

Service quality at Jordanian commercial banks: what do their customers say?

By Al-Hawary Sulieman Ibraheem Shelash   Metabis Amal  

International Journal of Productivity and Quality Management, Vol. 10, Iss. 3, 2012-08 ,pp. : 307-334

Inderscience Publishers

Access to resources Recommend Favorite

Measuring service quality of conventional and Islamic banks: a comparative analysis

By Taap Manshor Amat   Chong Siong Choy   Kumar Mukesh   Fong Tat Kee  

International Journal of Quality & Reliability Management, Vol. 28, Iss. 8, 2011-09 ,pp. : 822-840

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

A customized measure of service quality in the UAE

By Jabnoun Naceur   Khalifa Azaddin  

Managing Service Quality, Vol. 15, Iss. 4, 2005-04 ,pp. : 374-388

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

Measuring customer perceived online service quality: Scale development and managerial implications

By Yang Zhilin   Jun Minjoon   Peterson Robin T  

International Journal of Operations & Production Management, Vol. 24, Iss. 11, 2004-11 ,pp. : 1149-1174

Emerald Group Publishing Ltd

Access to resources Recommend Favorite