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International Journal of Quality & Reliability Management, Vol. 24, Iss. 8, 2007-09 ,pp. : 776-799

Emerald Group Publishing Ltd

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Quality management initiatives in the banking industry: A meta analysis of Hong Kong and the UK

By Li Eldon Y   Zhao Xiande   Lee Tien-sheng  

International Journal of Quality & Reliability Management, Vol. 18, Iss. 6, 2001-07 ,pp. : 570-584

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Measuring customer satisfaction: Evidence from Hong Kong retail banking industry

By Yuk-Lan Wong Winnie   Kanji Gopal K.  

Total Quality Management, Vol. 12, Iss. 7-8, 2001-12 ,pp. : 939-948

Routledge Ltd

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A sustainable framework of "green" specification for construction in Hong Kong

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The generic quality system of the Hong Kong coloration industry

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