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Author: Yuk-Lan Wong Winnie Kanji Gopal K.
Publisher: Routledge Ltd
ISSN: 1360-0613
Source: Total Quality Management, Vol.12, Iss.7-8, 2001-12, pp. : 939-948
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Abstract
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Measuring internal customer satisfaction
Managing Service Quality, Vol. 10, Iss. 3, 2000-06 ,pp. :