Measuring customer satisfaction: Evidence from Hong Kong retail banking industry

Author： Yuk-Lan Wong Winnie   Kanji Gopal K.  

Publisher： Routledge Ltd

ISSN： 1360-0613

Source： Total Quality Management, Vol.12, Iss.7-8, 2001-12, pp. : 939-948

Disclaimer: Any content in publications that violate the sovereignty, the constitution or regulations of the PRC is not accepted or approved by CNPIEC.

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