Determining the essential characteristics of Six Sigma Black Belts: Results from a pilot study in UK manufacturing companies

By Antony Jiju   Douglas Alex   Antony Frenie Jiju  

The TQM Magazine, Vol. 19, Iss. 3, 2007-05 ,pp. : 274-281

Emerald Group Publishing Ltd

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Six Sigma in the software industry: results from a pilot study

By Antony Jiju   Fergusson Craig  

Managerial Auditing Journal, Vol. 19, Iss. 8, 2004-10 ,pp. : 1025-1032

Emerald Group Publishing Ltd

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Case study analysis of Six Sigma implementation in service organisations

By Chakraborty Ayon   Tan Kay Chuan  

Business Process Management Journal, Vol. 18, Iss. 6, 2012-11 ,pp. : 992-1019

Emerald Group Publishing Ltd

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Total performance excellence - a model to implement Six Sigma in service organisations

By Shanmugaraja Muthuswamy  

International Journal of Six Sigma and Competitive Advantage, Vol. 7, Iss. 2-4, 2012-04 ,pp. : 209-242

Inderscience Publishers

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Total quality management in UK service organisations: some key findings from a survey

By Tsang Joanna Hing Yee   Antony Jiju  

Managing Service Quality, Vol. 11, Iss. 2, 2001-04 ,pp. : 132-141

Emerald Group Publishing Ltd

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