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Emerald Group Publishing Ltd

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Ethical Leader Behavior and Big Five Factors of Personality

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Journal of Business Ethics, Vol. 100, Iss. 2, 2011-05 ,pp. : 349-366

Springer Publishing Company

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Call center employee personality factors and service performance

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The role of personality characteristics and service failure severity in consumer forgiveness and service outcomes

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Journal of Marketing Management, Vol. 28, Iss. 9-10, 2012-08 ,pp. : 1217-1239

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Franchisee personality: An examination in the context of franchise unit density and service classification

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European Journal of Marketing, Vol. 43, Iss. 1-2, 2009-02 ,pp. : 90-109

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