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Journal of Services Marketing, Vol. 22, Iss. 4, 2008-07 ,pp. : 303-315

Emerald Group Publishing Ltd

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The impact of structure and process attributes on satisfaction and behavioral intentions

By Bendall-Lyon Dawn   Powers Thomas L  

Journal of Services Marketing, Vol. 18, Iss. 2, 2004-02 ,pp. : 114-121

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Consumers' alliance encounter satisfaction, attributions, and behavioral intentions

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Journal of Consumer Marketing, Vol. 30, Iss. 6, 2013-09 ,pp. : 517-529

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Direct-to-consumer prescription drug advertising: a study of consumer attitudes and behavioral intentions

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Journal of Consumer Marketing, Vol. 22, Iss. 7, 2005-12 ,pp. : 369-378

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Effects of perceived service fairness on emotions, and behavioral intentions in restaurants

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European Journal of Marketing, Vol. 44, Iss. 9-10, 2010-01 ,pp. : 1233-1259

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