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Author: Walker James L
Publisher: Emerald Group Publishing Ltd
ISSN: 0887-6045
Source: Journal of Services Marketing, Vol.9, Iss.1, 1995-01, pp. : 5-14
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Abstract
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Antecedents to satisfaction with service recovery
European Journal of Marketing, Vol. 34, Iss. 1-2, 2000-01 ,pp. :