Author: Guerrini Andrea Romano Giulia Campedelli Bettina
Publisher: Emerald Group Publishing Ltd
ISSN: 0951-3558
Source: International Journal of Public Sector Management, Vol.24, Iss.6, 2011-08, pp. : 543-566
Disclaimer: Any content in publications that violate the sovereignty, the constitution or regulations of the PRC is not accepted or approved by CNPIEC.
Abstract
Related content
Factors affecting service companies' satisfaction with ISO 9000
Managing Service Quality, Vol. 17, Iss. 5, 2007-09 ,pp. :