Measuring service quality in local government: the SERVQUAL approach

Author： Donnelly Mike   Wisniewski Mik   Dalrymple John F   Curry Adrienne C  

Publisher： Emerald Group Publishing Ltd

ISSN： 0951-3558

Source： International Journal of Public Sector Management, Vol.8, Iss.7, 1995-07, pp. : 15-20

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