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Author: Donnelly Mike Shiu Edward
Publisher: Routledge Ltd
ISSN: 1360-0613
Source: Total Quality Management, Vol.10, Iss.4-5, 1999-07, pp. : 498-506
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Abstract
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Assessing customer satisfaction with local authority services using SERVQUAL
Total Quality Management, Vol. 12, Iss. 7-8, 2001-12 ,pp. :
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