A two-level EFQM self-assessment in an Italian hospital

Author： Vernero Sandra   Nabitz Udo   Bragonzi Gilberto   Rebelli Alessio   Molinari Rita  

Publisher： Emerald Group Publishing Ltd

ISSN： 0952-6862

Source： International Journal of Health Care Quality Assurance, Vol.20, Iss.3, 2007-05, pp. : 215-231

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