The role of expectations in patients' hospital assessments: A Turkish university hospital example

Author: Bakar Coskun   Akgün H. Seval   Assaf A.F. Al  

Publisher: Emerald Group Publishing Ltd

ISSN: 0952-6862

Source: International Journal of Health Care Quality Assurance, Vol.21, Iss.5, 2008-07, pp. : 503-516

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Abstract