Relative attitudes and commitment in customer loyalty models: Some experiences in the commercial airline industry

Author: Zins Andreas H  

Publisher: Emerald Group Publishing Ltd

ISSN: 0956-4233

Source: International Journal of Service Industry Management, Vol.12, Iss.3, 2001-07, pp. : 269-294

Disclaimer: Any content in publications that violate the sovereignty, the constitution or regulations of the PRC is not accepted or approved by CNPIEC.

Previous Menu Next

Abstract