![](/images/ico/ico_close.png)
![](/images/ico/ico5.png)
Author: Patterson Paul G Spreng Richard A
Publisher: Emerald Group Publishing Ltd
ISSN: 0956-4233
Source: International Journal of Service Industry Management, Vol.8, Iss.5, 1997-05, pp. : 414-434
Disclaimer: Any content in publications that violate the sovereignty, the constitution or regulations of the PRC is not accepted or approved by CNPIEC.
Abstract
Related content
![](/images/ico/ico_close.png)
![](/images/ico/ico5.png)
![](/images/ico/ico_close.png)
![](/images/ico/ico5.png)
![](/images/ico/ico_close.png)
![](/images/ico/ico5.png)
![](/images/ico/ico_close.png)
![](/images/ico/ico5.png)
By Hoejmose Stefan Brammer Stephen Millington Andrew
International Journal of Operations & Production Management, Vol. 33, Iss. 5, 2013-04 ,pp. :
![](/images/ico/ico_close.png)
![](/images/ico/ico5.png)
By Gera Rajat
International Journal of Services Sciences, Vol. 4, Iss. 2, 2011-02 ,pp. :