Diving into service quality ‐ the dive tour operator perspective

By O'Neill Martin A.   Williams Paul   MacCarthy Martin   Groves Ronald  

Managing Service Quality, Vol. 10, Iss. 3, 2000-06 ,pp. : 131-140

Emerald Group Publishing Ltd

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Service case scheduling: An exploratory description and recommendations for solution

By Jr Jacob V Simons   Russell Gregory R   Kraus Mark E  

International Journal of Service Industry Management, Vol. 15, Iss. 4, 2004-04 ,pp. : 385-399

Emerald Group Publishing Ltd

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Dynamic simulation of job shop scheduling for optimal performance

By Selladurai V   Aravindan P   Ponnambalam S.G.   Gunasekaran A  

International Journal of Operations & Production Management, Vol. 15, Iss. 7, 1995-07 ,pp. : 106-120

Emerald Group Publishing Ltd

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Introducing variable-interval appointment scheduling rules in service systems

By Ho Chrwan-jyh   Lau Hon-Shiang   Li Jing  

International Journal of Operations & Production Management, Vol. 15, Iss. 6, 1995-06 ,pp. : 59-68

Emerald Group Publishing Ltd

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Decision rules for the project selection and scheduling problem of professional service firms

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International Journal of Services and Operations Management, Vol. 4, Iss. 4, 2008-03 ,pp. : 427-440

Inderscience Publishers

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