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Property Management, Vol. 27, Iss. 2, 2009-04 ,pp. : 138-146

Emerald Group Publishing Ltd

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Appraisal and access: We should expect changes driven by the media and by public awareness

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Measuring service quality and patient satisfaction with access to public and private healthcare delivery

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International Journal of Public Sector Management, Vol. 23, Iss. 3, 2010-04 ,pp. : 203-220

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Tracing the lifecycle of Canadian criminal records: A critical examination in relation to public policy and user access and comprehension

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