Becoming a "World Class" Company With Logistics Service Quality

Author： Stock James R.   Lambert Douglas M.  

Publisher： Emerald Group Publishing Ltd

ISSN： 0957-4093

Source： The International Journal of Logistics Management, Vol.3, Iss.1, 1992-01, pp. : 73-81

Disclaimer: Any content in publications that violate the sovereignty, the constitution or regulations of the PRC is not accepted or approved by CNPIEC.

Previous Menu Next

Abstract

Related content

ISO 9004-2 quality management system - the way to world-class service

By Chan Y.K.   Neailey K   Ip W.H.  

Managing Service Quality, Vol. 8, Iss. 6, 1998-06 ,pp. : 395-401

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

Achieving world-class supplier quality

By Trent Robert J.   Monczka Robert M.  

Total Quality Management, Vol. 10, Iss. 6, 1999-08 ,pp. : 927-938

Routledge Ltd

Access to resources Recommend Favorite

Strategising customer voice-based quality improvement for logistics service providers

By Lee Tzong-Ru   Lin Jiun-Hung   Koh S.C. Lenny  

International Journal of Value Chain Management, Vol. 1, Iss. 3, 2007-04 ,pp. : 266-280

Inderscience Publishers

Access to resources Recommend Favorite

Assessing the effects of personality traits on the service quality of Korean logistics personnel

By Kim Young-Ei   Tai Simon W.   Lee Jung-Wan  

World Review of Entrepreneurship, Management and Sustainable Development, Vol. 5, Iss. 3, 2009-06 ,pp. : 311-324

Inderscience Publishers

Access to resources Recommend Favorite

Service quality and its relation to satisfaction and loyalty in logistics outsourcing relationships

By Juga Jari   Juntunen Jouni   Grant David B.  

Managing Service Quality, Vol. 20, Iss. 6, 2010-11 ,pp. : 496-510

Emerald Group Publishing Ltd

Access to resources Recommend Favorite