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Emerald Group Publishing Ltd

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Employee loyalty: an exploration of staff commitment levels towards retailing, the retailer and the store

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Delivering customer loyalty schemes in retailing: exploring the employee dimension

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International Journal of Retail & Distribution Management, Vol. 32, Iss. 4, 2004-04 ,pp. : 190-204

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Using power regimes to explore perceived environmental uncertainty

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Using on-line retailing as a springboard for catalog marketing

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