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Marketing Intelligence & Planning, Vol. 21, Iss. 5, 2003-08 ,pp. : 292-304

Emerald Group Publishing Ltd

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The impact of salesperson transformational leadership behavior on customer relationship marketing behavior: A study of the Sri Lankan corporate banking sector

By Jayakody J.A.S.K.   Sanjeewani W.M.A.  

The International Journal of Bank Marketing, Vol. 24, Iss. 7, 2006-12 ,pp. : 461-474

Emerald Group Publishing Ltd

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Interpersonal trust in commercial relationships: Antecedents and consequences of customer trust in the salesperson

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European Journal of Marketing, Vol. 44, Iss. 1-2, 2010-01 ,pp. : 114-138

Emerald Group Publishing Ltd

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Making customer engagement fun: Customer-salesperson interaction in luxury fashion retailing

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Journal of Fashion Marketing and Management, Vol. 18, Iss. 2, 2014-05 ,pp. : 133-144

Emerald Group Publishing Ltd

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Influence of salesperson characteristics and customer emotion on retail dyadic relationships

By Lee Sanghyun   Dubinsky Alan  

The International Review of Retail, Distribution and Consumer Research, Vol. 13, Iss. 1, 2003-01 ,pp. : 21-36

Routledge Ltd

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