Service quality in China's hotel industry: a perspective from tourists and hotel managers

Author: Tsang Nelson   Qu Hailin  

Publisher: Emerald Group Publishing Ltd

ISSN: 0959-6119

Source: International Journal of Contemporary Hospitality Management, Vol.12, Iss.5, 2000-05, pp. : 316-326

Disclaimer: Any content in publications that violate the sovereignty, the constitution or regulations of the PRC is not accepted or approved by CNPIEC.

Previous Menu Next

Abstract