Service quality in China's hotel industry: a perspective from tourists and hotel managers

By Tsang Nelson   Qu Hailin  

International Journal of Contemporary Hospitality Management, Vol. 12, Iss. 5, 2000-05 ,pp. : 316-326

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

Entrepreneurial orientation and the structuring of organizations: Performance evidence from the Asian hotel industry

By Jogaratnam Giri   Tse Eliza Ching-Yick  

International Journal of Contemporary Hospitality Management, Vol. 18, Iss. 6, 2006-10 ,pp. : 454-468

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

Service failure recovery in China

By Magnini Vincent P   Ford John B  

International Journal of Contemporary Hospitality Management, Vol. 16, Iss. 5, 2004-05 ,pp. : 279-286

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

HRM, performance, commitment and service quality in the hotel industry

By Worsfold Philip  

International Journal of Contemporary Hospitality Management, Vol. 11, Iss. 7, 1999-07 ,pp. : 340-348

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

From customer satisfaction to customer delight: Creating a new standard of service for the hotel industry

By Torres Edwin N.   Kline Sheryl  

International Journal of Contemporary Hospitality Management, Vol. 25, Iss. 5, 2013-07 ,pp. : 642-659

Emerald Group Publishing Ltd

Access to resources Recommend Favorite