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International Journal of Contemporary Hospitality Management, Vol. 17, Iss. 7, 2005-07 ,pp. : 590-599

Emerald Group Publishing Ltd

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A Service-Oriented Approach for the Optimal Product/Service Design Business Process

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International Journal of Information Systems in the Service Sector (IJISSS), Vol. 5, Iss. 1, 2013-01 ,pp. : 68-81

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Service failure and recovery strategies in the restaurant sector: An Indo-US comparative study

By Dutta Kirti   Venkatesh Umashankar   Parsa H.G.  

International Journal of Contemporary Hospitality Management, Vol. 19, Iss. 5, 2007-07 ,pp. : 351-363

Emerald Group Publishing Ltd

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Service Oriented Innovation Management: An Open Innovation Approach for Collaboration in Innovation Networks

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Exploring hotel internal service chains: a theoretical approach

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International Journal of Contemporary Hospitality Management, Vol. 13, Iss. 5, 2001-07 ,pp. : 251-258

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