Service failure and recovery strategies in the restaurant sector: An Indo-US comparative study

Author： Dutta Kirti   Venkatesh Umashankar   Parsa H.G.  

Publisher： Emerald Group Publishing Ltd

ISSN： 0959-6119

Source： International Journal of Contemporary Hospitality Management, Vol.19, Iss.5, 2007-07, pp. : 351-363

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