An integrated framework for customer value and customer-relationship-management performance: a customer-based perspective from China

Author： Wang Yonggui   Lo Hing Po   Chi Renyong   Yang Yongheng  

Publisher： Emerald Group Publishing Ltd

ISSN： 0960-4529

Source： Managing Service Quality, Vol.14, Iss.2-3, 2004-04, pp. : 169-182

Disclaimer: Any content in publications that violate the sovereignty, the constitution or regulations of the PRC is not accepted or approved by CNPIEC.

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