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By Mehra Satish   Joyal Aaron D.   Rhee Munsung  

International Journal of Quality & Reliability Management, Vol. 28, Iss. 9, 2011-10 ,pp. : 951-968

Emerald Group Publishing Ltd

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IT-based services and service quality in consumer banking

By Zhu Faye X   Wymer Walter   Chen Injazz  

International Journal of Service Industry Management, Vol. 13, Iss. 1, 2002-03 ,pp. : 69-90

Emerald Group Publishing Ltd

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Refinement of internet banking service quality scale: a confirmatory factor analysis approach

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International Journal of Services and Operations Management, Vol. 14, Iss. 3, 2013-02 ,pp. : 336-354

Inderscience Publishers

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Quality assurance in investment services

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Managing Service Quality, Vol. 9, Iss. 4, 1999-08 ,pp. : 222-230

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The antecedents of service quality and product quality and their influences on bank reputation: evidence from the banking industry in China

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Managing Service Quality, Vol. 13, Iss. 1, 2003-02 ,pp. : 72-83

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