Tracking changes of e-customer preferences using multicriteria analysis

Author： Grigoroudis Evangelos   Kyriazopoulos Panagiotis   Siskos Yannis   Spyridakos Athanasios   Yannacopoulos Denis  

Publisher： Emerald Group Publishing Ltd

ISSN： 0960-4529

Source： Managing Service Quality, Vol.17, Iss.5, 2007-09, pp. : 538-562

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