Does ISO 9000 certification affect consumer perceptions of the service provider?

Author： Caro Laura Martínez   García Jose Antonio Martínez  

Publisher： Emerald Group Publishing Ltd

ISSN： 0960-4529

Source： Managing Service Quality, Vol.19, Iss.2, 2009-03, pp. : 140-161

Disclaimer: Any content in publications that violate the sovereignty, the constitution or regulations of the PRC is not accepted or approved by CNPIEC.

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