Satisfaction and zone of tolerance: the moderating roles of elaboration and loyalty programs

Author: Wu Li-Wei   Wang Chung-Yu  

Publisher: Emerald Group Publishing Ltd

ISSN: 0960-4529

Source: Managing Service Quality, Vol.22, Iss.1, 2012-01, pp. : 38-57

Disclaimer: Any content in publications that violate the sovereignty, the constitution or regulations of the PRC is not accepted or approved by CNPIEC.

Previous Menu Next

Abstract