Online complaining: Understanding the adoption process and the role of individual and situational characteristics

Author: Andreassen Tor W.   Streukens Sandra  

Publisher: Emerald Group Publishing Ltd

ISSN: 0960-4529

Source: Managing Service Quality, Vol.23, Iss.1, 2013-01, pp. : 4-24

Disclaimer: Any content in publications that violate the sovereignty, the constitution or regulations of the PRC is not accepted or approved by CNPIEC.

Previous Menu Next

Abstract

Related content