Author: Mattsson Jan
Publisher: Emerald Group Publishing Ltd
ISSN: 0960-4529
Source: Managing Service Quality, Vol.4, Iss.1, 1994-01, pp. : 39-42
Disclaimer: Any content in publications that violate the sovereignty, the constitution or regulations of the PRC is not accepted or approved by CNPIEC.
Abstract
Related content
Intangible resources in performance measurement systems of the hotel industry
Facilities, Vol. 28, Iss. 13-14, 2010-10 ,pp. :
Measuring building performance
Facilities, Vol. 8, Iss. 5, 1993-12 ,pp. :