Author: Cumming Denis
Publisher: Emerald Group Publishing Ltd
ISSN: 0960-4529
Source: Managing Service Quality, Vol.4, Iss.3, 1994-03, pp. : 14-18
Disclaimer: Any content in publications that violate the sovereignty, the constitution or regulations of the PRC is not accepted or approved by CNPIEC.
Abstract
Related content
The quest for quality at Safeway Australia
Benchmarking: An International Journal, Vol. 2, Iss. 2, 1995-02 ,pp. :
Quality management in retailing through 'service-product design'
Total Quality Management, Vol. 8, Iss. 1, 1997-02 ,pp. :