Does the rhetoric of customer service match the reality?

Author： Nicolson Julia Kemp John Linnell Paul

ISSN： 0960-4529

Source： Managing Service Quality, Vol.6, Iss.3, 1996-03, pp. : 6-9

Disclaimer: Any content in publications that violate the sovereignty, the constitution or regulations of the PRC is not accepted or approved by CNPIEC.

Previous Menu Next

Abstract

Related content

Symmetrical communication: does reality support rhetoric?

By Oliver Sandra

Corporate Communications: An International Journal, Vol. 5, Iss. 1, 2000-01 ,pp. : 26-33

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

Making the Reality Match the Image

By Halder Robert B

Managing Service Quality, Vol. 4, Iss. 1, 1994-01 ,pp. : 31-34

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

Valuing customers and loyalty: The rhetoric of customer focus versus the reality of alienation and exclusion of (de valued) customers

By Boyce G.

Critical Perspectives on Accounting, Vol. 11, Iss. 6, 2000-12 ,pp. : 649-689

Academic Press

Access to resources Recommend Favorite

Does customer relationship matter in medical cosmeticology service context?

By Sun Pi-Chuan

International Journal of Services Operations and Informatics, Vol. 5, Iss. 2, 2010-01 ,pp. : 115-129

Inderscience Publishers

Access to resources Recommend Favorite

The gap between rhetoric and reality

By T Kippenberger

Strategy and Leadership, Vol. 5, Iss. 7, 2000-07 ,pp. : 22-26

Emerald Group Publishing Ltd

Access to resources Recommend Favorite