B2b, old economy businesses and the role of quality: part 2 - the more complex possibilities

Author： Williams A.R.T.   Dale B.G.   Visser R.L.   Van der Wiele T  

Publisher： Emerald Group Publishing Ltd

ISSN： 1368-3047

Source： Measuring Business Excellence, Vol.5, Iss.3, 2001-09, pp. : 24-29

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