Author: Burke Ronald J
Publisher: Emerald Group Publishing Ltd
ISSN: 1368-3047
Source: Measuring Business Excellence, Vol.5, Iss.4, 2001-11, pp. : 28-31
Disclaimer: Any content in publications that violate the sovereignty, the constitution or regulations of the PRC is not accepted or approved by CNPIEC.
Abstract
Related content
Service quality in the Irish health service
By O'Keeffe Mary O'Sullivan Don
Total Quality Management, Vol. 8, Iss. 5, 1997-10 ,pp. :
Service quality evaluation by service quality performance matrix
By Hung Y.H. Huang M.L. Chen K.S.
Total Quality Management, Vol. 14, Iss. 1, 2003-01 ,pp. :