Service Quality: Concepts and Models

By Ghobadian Abby   Speller Simon   Jones Matthew  

International Journal of Quality & Reliability Management, Vol. 11, Iss. 9, 1994-12 ,pp. : 43-66

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

Quantitative models for service quality strategy implementation

By Su Ying   Peng Jie   Jin Zhanming  

International Journal of Services Technology and Management, Vol. 14, Iss. 2-3, 2010-08 ,pp. : 163-187

Inderscience Publishers

Access to resources Recommend Favorite

Quality cost models and their application: a review

By Hwang G. H.   Aspinwall E. M.  

Total Quality Management, Vol. 7, Iss. 3, 1996-06 ,pp. : 267-282

Routledge Ltd

Access to resources Recommend Favorite

Interactive service quality in service encounters: empirical illustration and models

By Svensson Göran  

Managing Service Quality, Vol. 14, Iss. 4, 2004-04 ,pp. : 278-287

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

A review of research on cost of quality models and best practices

By Schiffauerova Andrea   Thomson Vince  

International Journal of Quality & Reliability Management, Vol. 23, Iss. 6, 2006-07 ,pp. : 647-669

Emerald Group Publishing Ltd

Access to resources Recommend Favorite