Individual differences in service quality assessment: A study of a private university library system in Bangladesh

Author: Shoeb Md. Zahid Hossain   Ahmed S.M. Zabed  

Publisher: Emerald Group Publishing Ltd

ISSN: 1467-8047

Source: Performance Measurement and Metrics, Vol.10, Iss.3, 2009-11, pp. : 193-211

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Abstract