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Emerald Group Publishing Ltd

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Identifying service superiority, zone of tolerance and underlying dimensions: Service quality attributes in a private university library in Bangladesh

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Library Review, Vol. 60, Iss. 4, 2011-04 ,pp. : 293-311

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Individual differences in service quality assessment: A study of a private university library system in Bangladesh

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Performance Measurement and Metrics, Vol. 10, Iss. 3, 2009-11 ,pp. : 193-211

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Quality management service at the University of Malaya Library

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Prioritizing academic library service quality indicators using fuzzy approach: Case study: libraries of Ferdowsi University

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Library Management, Vol. 30, Iss. 4-5, 2009-05 ,pp. : 319-333

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