Evaluation of the university library service quality: analysis through focus group interviews

Author： Satoh Yoshinori   Nagata Haruki   Kytömäki Päivi   Gerrard Sarah  

Publisher： Emerald Group Publishing Ltd

ISSN： 1467-8047

Source： Performance Measurement and Metrics, Vol.6, Iss.3, 2005-12, pp. : 183-193

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