E-service quality as antecedent to e-satisfaction: The moderating effect of culture

Author: Sabiote Carmen M   Frías Dolores M   Castañeda J. Alberto  

Publisher: Emerald Group Publishing Ltd

ISSN: 1468-4527

Source: Online Information Review, Vol.36, Iss.2, 2012-04, pp. : 157-174

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Abstract