Publisher: Emerald Group Publishing Ltd
ISSN: 1475-7702
Source: Review of Accounting and Finance, Vol.10, Iss.2, 2011-05, pp. : 92-109
Disclaimer: Any content in publications that violate the sovereignty, the constitution or regulations of the PRC is not accepted or approved by CNPIEC.
Abstract
Related content
By Lin Shu Ling Wu Soushan Penm Jack H.W. Terrell R.D.
International Journal of Services Technology and Management, Vol. 6, Iss. 6, 2005-07 ,pp. :
Service excellence in the banking industry
By Kim Seonmee Kleiner Brian H
Managing Service Quality, Vol. 6, Iss. 1, 1996-01 ,pp. :