An empirical investigation of the metrics alignment process

Author： Melnyk Steven A.   Calantone Roger J.   Luft Joan   Stewart Douglas M.   Zsidisin George A.   Hanson John   Burns Laird  

Publisher： Emerald Group Publishing Ltd

ISSN： 1741-0401

Source： International Journal of Productivity and Performance Management, Vol.54, Iss.5-6, 2005-07, pp. : 312-324

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