Author： Rodrigues Lewlyn L.R. Barkur Gopalakrishna Varambally K.V.M. Motlagh Farahnaz Golrooy
Publisher： Emerald Group Publishing Ltd
ISSN： 1754-2731
Source： The TQM Journal, Vol.23, Iss.6, 2011-10, pp. : 629-643
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