Development of a balanced scorecard: An integrated approach of Interpretive Structural Modeling (ISM) and Analytic Network Process (ANP)

Author： Thakkar Jitesh Deshmukh S.G. Gupta A.D. Shankar Ravi

Publisher： Emerald Group Publishing Ltd

ISSN： 1741-0401

Source： International Journal of Productivity and Performance Management, Vol.56, Iss.1, 2006-12, pp. : 25-59

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